About Us \ Returns & Exchanges

Return Policy:

Is there anything you'd like to return? It's not an issue. However, we do require that the item(s) be returned in their original condition and that all of our return policies, which can be found below, be followed. The manufacturer warranties for the many brands we carry differ, and our customer service representatives would be happy to assist you with them. Items that have been "tried" or "put through its paces" are considered used and cannot be returned. All exchanges and returns must be new and unused.

Refund Policy:

We offer a 90-day money-back guarantee. You must create and print a Return Authorization (RA) document for any swaps. Please ensure that the item has not been worn and that the original tags are still attached. We must have received your refund requests within 15 days of the RA document's date. You will only be eligible for a merchandise exchange or shop credit after the 15-day return period has expired. You will only be eligible for a merchandise exchange or shop credit after the 15-day return period has expired. Every delivery must include and display a Return Authorization document. If you do not include a RA number with your return, it may be rejected or returned to you at your expense.

Restocking Fee:

Damaged Merchandise: If you believe a product shipped from California Biker Leathers arrived defective or damaged during transit, please contact Customer Service. Please keep in mind that if your order has a problem after it has been delivered, you must contact us immediately.

If you believe your item is faulty. We will gladly replace it for you. We are not responsible for any products that the consumer has damaged or worn out. If we discover that the goods were not damaged after they were returned, the customer is liable for any costs incurred.

Miscellaneous Issues:

We understand that things happen and that no one is immune to making mistakes. If you receive the incorrect item, something isn't right, or the wrong size, please contact us as soon as possible, and we'll do everything we can to make it right for you. Remember, our primary goal is to keep you, the customer, returning for more. We would like to help you in any way we can. To learn more, please visit our About Us page or call (909) 544-1345.

Thank you very much!

Customer Service

Leather Productions

(909) 544-1345

(562) 666-5056